Return and Refund Policy

Last updated September 12, 2024

At Bruzzen, we want to make sure you love every artwork order, but understand returns or exchanges may be needed occasionally. Please get in touch with us right away so we can help resolve any issues.

Our wall art pieces and signs are made-to-order, meaning all products are unique and produced only once ordered: we do not hold stock. This also implies that returns and exchanges are not supported if you ordered the wrong size or color or changed your mind.

However, if your order is damaged or has a manufacturing error, we can process a replacement or a refund if you contact us within seven days of receiving it.

We cannot accept exchanges or returns outside the return timeframe.

Return Process.

To start a return, please get in touch with us at support@bruzzzen.com. If your return is accepted, we’ll provide instructions on how and where to send your package. Items returned to us without first requesting a return will not be accepted.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective or damaged or if you received the wrong item so we can evaluate the issue and make it right.

Provide clear photos of the products on a flat, well-lit surface. This quick and simple step will help us to provide a speedy resolution.

Exceptions / Non-returnable Items

  • Downloadable digital products or design assets cannot be refunded once purchased or downloaded
  • We do not accept returns for custom products (such as special orders, oversized prints, or personalized items).
  • No returns or exchanges are allowed for items that were purchased on sale or with a discount
  • We do not accept used and overly worn-out items
  • We do not accept returns for buyer’s remorse

Refund or Exchange Options

For returns you initiate, please let us know if you prefer:

  • A refund
  • An item exchanges
  • Store credit to purchase new artwork

Once received and inspected, we will process your return per your requested option within 2-3 business days, provided it meets return requirements.

How we Issue Refunds & Exchanges

  • Approved returns initiate refunds to your original payment method within 3-5 business days or immediately ship exact item exchanges and store credits.
  • The timing of refunds depends partially on individual bank/card policies but rarely exceeds 7-10 business days.
  • Exchanged items ship as soon as returns fully clear our inspection process. Replacement orders may be separate from the original.
  • Added in-store credits appear in accounts instantly when returns are successfully finalized.

Legal Compliance: This policy complies with consumer protection laws and the terms of our third-party printing service. You can also read our terms and privacy policies

By providing this information, we aim to ensure transparency and clarity for our customers regarding the returns and refund process.

Questions?

Don’t hesitate to reach out if you need help or have questions about our return and refund policies!

Email: support@bruzzen.com