FAQS

Shipping costs vary based on your location and the size of your order. You can view the shipping fees at the checkout before completing your purchase.

Delivery times depend on your location and the shipping method chosen. Standard shipping usually takes 3-10 days, while expedited options are available for faster delivery.

Yes, we offer international shipping. Shipping fees and delivery times will be calculated based on your shipping address during the checkout process..

Once your order is shipped, you will receive a confirmation email with a tracking number and a link to track your package in real-time.

Unfortunately, we cannot modify shipping addresses once an order is placed to ensure timely delivery. Please double-check your address at checkout.

In the rare event of loss or damage, please contact support@bruzzen.com as soon as possible (within 48 hours ideally) so we can swiftly file claims and arrange prompt replacements or refunds on affected items.

We accept Visa, Mastercard, American Express, PayPal and other secure payment options.

Yes, your security is our priority. Our website uses encrypted connections and follows industry standards to ensure the confidentiality and safety of your payment details.

For your protection, we do not store your full credit or debit card numbers, expiration dates or CVV codes on file. For future transactions, you’ll would need to enter that information again at checkout.

No, we do not charge additional fees based on your chosen payment method. The total amount displayed at checkout is the final price you will be charged.

Double-check the accuracy of the card details you’ve entered. If the issue persists, contact your card issuer or choose an alternative payment method.

Unfortunately no, we do not currently offer financing options or payment plans. Full payment is required at checkout. Please contact our sales staff if you need help affording multiple pieces – we’re happy to check for any available discounts or bundling promotions.

No, we currently only support one payment method per order. Please ensure that the selected payment method has sufficient funds.

Email support@bruzzen.com within 7 days of delivery so we can provide specific instructions for your order. We’ll arrange a replacement or refund once returned.

Please allow 5-7 business days after delivery confirmation for our inspection process, refund issuance, and funds hitting accounts.We will notify via email once the process is complete.

Custom or made-to-order pieces are generally non-returnable. Oversized, unsealed, or opened prints may not be eligible if no longer resalable. See our policy for all details.

Absolutely! As an alternative to returns for refund, we also allow identical product exchanges or store credit towards another wall art piece if preferred.